Terms & Conditions

Terms & Conditions TERMS & CONDITIONS Last updated: January 2020 The terms and conditions set out below are to be applied to the use of this website, HAYLEY MIDDLETON online. By using this website, you agree to be bound by these terms and conditions. GENERAL CONDITIONS This website, HAYLEY MIDDLETON online exists to allow for the retail sale of HAYLEY MIDDLETON products and to provide you with content pertaining to our brand. Continued use of this website is your agreement to use this website only for the purpose of which it is intended. We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to remove this website and any associated services at any time without notice. We reserve the right to alter and change these terms and conditions and any changes will be effective immediately upon publication on this website. Your continued use of the website following such publications will represent an agreement by you to be bound by the terms and conditions as amended. E-COMMERCE FUNCTIONALITY HAYLEY MIDDLETON online is powered by BICOMMERCE; they provide us with the platform that allows us to sell our products to you. ORDERS You will receive an automated confirmation of your order once processed in addition to a confirmation from PayPal if that is your selected payment method. If you have not received confirmation of your order from HAYLEY MIDDLETON, please email us at [email protected] SHIPPING We utilise the services of both Australia Post and DHL to get your order to you in a timely manner. All items will be packaged and dispatched within 5 BUSINESS DAYS of the order being placed and a tracking number will be provided to you. Orders shipped within AUSTRALIA incur a flat rate shipping fee of $10.00 AUD and INTERNATIONAL orders incur a flat rate shipping fee of $35.00 AUD unless a promotion specifies otherwise. HAYLEY MIDDLETON accepts no responsibility for delayed or missing items once dispatched. If you have any queries about the shipment of your order, please email us at [email protected] and we will assist to the best of our ability. PAYMENT Unless otherwise automated, all products on HAYLEY MIDDLETON online will be listed in Australian Dollars (AUD). Payment for any product/s is facilitated through either STRIPE (allowing for VISA, MASTERCARD or AMEX) or PAYPAL dependent on your selection. ‘HAYLEY MIDDLETON’ will appear on your bank statement. TAXES AND DUTIES All applicable customs fees, taxes and duties are the sole responsibility of the customer. We are required by law to state the retail value of any orders directly on your shipment; consequentially it is the sole discretion of customs officials as to whether your shipment is inspected and/or released. HAYLEY MIDDLETON does not accept any responsibility for damages or delays incurred within this process. STOCK If for any reason the item/s you have ordered are regrettably out of stock then we will email you immediately to facilitate a refund (inclusive of shipping fees) or change to your order. We will also let you know once the item/s becomes available again. PRICES We reserve the right to amend the prices of HAYLEY MIDDLETON products without notice. GENUINE PRODUCT All products on this website are the design/s of HAYLEY MIDDLETON and have been thoughtfully crafted in conjunction with our manufacturing partners. At present, the only genuine HAYLEY MIDDLETON products are sold on this website exclusively. Any official retailers will be listed here once applicable. Counterfeit goods are unfortunately ever present within the fashion industry however they remain illegal. If you become aware of counterfeit HAYLEY MIDDLETON products being sold, please let us know immediately at [email protected] FAULTY ITEMS The upmost care is taken when packaging and shipping your order to you. In the event that your item/s is faulty or damaged, please initiate a return and be sure to include photographs of any faults. Details on how to initiate a return can be found within our RETURNS POLICY. VARIANCE All products on HAYLEY MIDDLETON online are photographed to reflect the accuracy of the product however please allow for some variance in materials, colour or perceived height. Where not photographed or detailed, you are more than welcome to contact us at [email protected] to inquire further about the nature of a product. Alternately, please reference our Instagram profile for additional photographs of our products. THIRD PARTY LINKS To enhance our content and website offering, we use third party links which may direct you to their respective websites. Those websites are in no way affiliated with us and we are not responsible for their content or service. INTELLECTUAL PROPERTY All content, inclusive of copy and imagery, on this website is owned by HAYLEY MIDDLETON unless otherwise stated. Any content on this website may be used for personal, informational and non-commercial purposes only. INACCURATE CONTENT Upon occasion, there may be inaccuracies or errors on this website pertaining to products or other content. We are not responsible for these inaccuracies or errors and all content on this website it intended as general information only. We reserve the right to modify the content on this website at any time however we have no obligation to update. USER-GENERATED CONTENT If you make available to us content of your own design, such as photographs, ideas, comments or creative materials, you agree that we may edit, re-purpose, copy or publish said content. We are under no obligation to financially compensate for such content. We may, but have no obligation to, monitor, edit or remove content that we determine to be unlawful, offensive, threatening, defamatory, otherwise objectionable or in violation of any party’s intellectual property. PROHIBITED USES In addition to any prohibitions outlined in this TERMS AND CONDITIONS policy, this website is prohibited from use for or within a) any unlawful purpose or activity b) any solicitation of others to perform or participate in any unlawful activity c) any infringement or violation of any parties’ intellectual property rights d) any harassment, harm, abuse, defamation, intimidation or discrimination of any parties based on gender, ability, sexual orientation, race, religion or ethnicity e) any dissemination of false information f) any transmission of malware or malicious code that will affect the functionality of this website, any related website or any virtual space. g) any collection of personal information belonging to others LIMITATION OF LIABILITY In no instance is HAYLEY MIDDLETON or any of our directors, employees, associates or affiliates liable for any injury, loss, claim or any direct, indirect, incidental or consequential damages of any kind arising from use of this website and any associated services. GOVERNING LAW This TERMS AND CONDITIONS policy is governed by the laws of AUSTRALIA